Optoro Employee Spotlight And Work Culture

Optoro Employee Spotlight And Work Culture Below is an article originally written by PowerToFly Partner Optoro, and published on June 12, 2018. Go to Optoros page on PowerToFly to see their open positions and learn more.Optoro is made up of a diverse collection of individuals who have come together to achieve a single missionto transform the reverse logistics industry by finding homes for used and excess goods. We like to highlight that diversity with our Employee Spotlight blog series, during which we sit down with an employee every month to hear a little bit about the people who make the Optoro culture so distinctive.How would you describe yourself in 10 keywords or fewer?Thoughtful, flexible, reliable, go-getter, and silly.What is your role at Optoro, and what do you do?As a Customer Care Senior Associate, I provide customers with comprehensive customer service via email, phone and chat for two of our brands, BLINQ and BULQ. Outside of our customer-facing efforts I work behind the scenes creating training to help our Customer Care kollektiv to help stay at the top of their game, track and report business-impacting issues, develop Customer Care and cross-departmental SOPs, monitor and troubleshoot Customer Care software issues, and work on any projects related to customer experience/satisfaction.What did you do before Optoro, and why did you choose to work at Optoro?Ive been in the customer service industry for the past four years. Ive always believed that customer service skills are skills that you carry with you no matter what career you choose. You develop and master skills such as problem-solving, tone matching, keeping your cool in difficult situations and more. While Optoro is primarily a tech company, I love how much they value the customer experience. Additionally, I saw room not only for myself to grow, but a seat at the table where I can help the company grow.What is the most important thing you have learned since starting at Optoro?Change can happe n organically or with effort and its important to learn to identify which is necessary.What is the best part of working at Optoro?Over the past two years, Ive had the opportunity to work with Optoros Diversity and Inclusion Committee. Im so thankful to be apart of a company that is invested in their employees morale and having more balanced representation in every department.What would you most likely be doing on a normal Saturday afternoon in your free time?Im usually binge-watching Brooklyn Nine-Nine with my husband or having a fun girls day out with a few of my close friends. One of the biggest challenges in almost all industries today is achieving gender parity. Gender diversity provides huge benefits in the workplace. pWhile some industries have made significant advancements in gender diversity, some industries lag further behind... and the construction industry is well-known for being in the latter category. If someo ne says, construction workers, youll likely picture a group of men in yellow hard hats analyzing an architects plans or laying bricks on top of a scaffold. And men at work signs only help to reinforce this image.pThis stereotype is rooted in reality. When was the last time you actually spotted a woman on a construction site? Or hired a female plumber or carpenter? Your answer is most likely never. In fact, the Bureau of Labor Statisticsreports that only 3.4% of the total of 8.3 million construction employees are women.pBut the construction industry has a lot more to offer than steel-toed boots and hard hats, and it needs women to help advance the industry in this era of rapid change. Here are 5 reasons why women joining the workforce or looking to make a pivot should consider a career in construction.h21. Fuel neuschpfung/h2pNot only is diversity the socially and morally right thing to do, but it is also actually an excellent business strategy. pResearch presented in the Harvard Bus iness Reviewshows that diverse teams develop more innovative ideas. This is further supported by a study conducted by Gallupon the performance of gender-diverse teams versus single-gender teams, which found that the difference in backgrounds and perspectives led to better business performance and problem-solving. h22. Capitalize on Demand/h2pThe construction industry is currently experiencing a labor shortage. The industry itself is booming and projected to be one of the fastest-growing industries, with total spending projected to exceed $1.45 trillion in 2023/a. However, most construction companies are unable to meet the rising demand. pAccording to the Associated General Contractors of America/a, more than 80% of contractors are experiencing difficulties filling hourly craft positions that represent the bulk of the construction workforce.pAnd demand isnt limited to individual contributor roles. Given the industry boom, there are a number of open stable and high-paying roles (any p roject managers out there?) waiting for the right candidateh23. Leadership Opportunities/h2pAccording to the Bureau of Labor Statistics/a, women compose only 7.7% of the total 1 million managerial positions in construction.br/pBut given the highly collaborative nature of construction work, more women in leadership roles would help drive innovation and enhance productivity.Furthermore, as a woman in construction in a leadership position, youd have the unique opportunity to drive change for the industry and make it a more attractive option for other women.h24. High-Income Potential/h2pSalaries for many skilled positions in construction are on the rise, making a construction career a prime choice for women looking for a high-paying job,pThe 2018 Construction Craft Salary Surveyconducted by the National Center for Construction Education and Research revealed that salaries for many skilled craft areas are increasing. Project managers and project supervisors topped the list at $92,523 and $88,355, respectively. The next set of highest-paying jobs include those of combo welders ($71,067), instrumentation technicians ($70,080), pipe welders ($69,222), power line workers ($68,262) and industrial electricians ($67,269). Of the 32 categories of workers in the survey, 19 positions earned an average salary of $60,000 or higher.h25. Sense of accomplishment/h2p The construction industry can give employees a unique sense of achievement. Yes, the job is stressful and the work can be demanding, but nothing beats the feeling of being able to build something from the ground up. pHow many professionals in other industries can point at a school, a hospital, or a skyscraper and say I helped build that?pThe construction industry has a long way to go in combating gender bias and supporting women in the workforce, but given the current demand for workers, theres no better time to pick up a sledgehammer (figurative or literal) and smash the gender stereotypes plaguing the construction industry.